CIS Architecture:
Documenting the Student Registration Process at a University
INFORMATION ARCHITECTURE + UX RESEARCH — University of Utah Department of Undergraduate Studies – 2023
This project involved conducting an audit of the student registration process at the University of Utah. Through a series of interviews with upper administration and students, and website documentation and analysis, I was able to design a presentation and rough draft proposal for a simplified student experience with campus information services.
THE IDEAL REGISTRATION
I first outlined the ideal student registration flow— making the most simplified version of an often convoluted process. After outlining the basics of the process, I designed the information architecture of an efficient student services website, minimizing page transfers and consolidating actions. Within this new architecture, I diagramed a user flow for a student utilizing the “quick registration” feature.
![](https://freight.cargo.site/t/original/i/6ca36ec75e99b023f7df493a280fdd719bd6066b1cffc335307d3cde4c3f99d6/Artboard-2.jpg)
![](https://freight.cargo.site/t/original/i/dbbbab4e2d2e9719c8e604eb91b9b82b53ba2171538bdc6b84f4aac3fa99c31c/Artboard-3.jpg)
![](https://freight.cargo.site/t/original/i/56ec34429e73111b1d5e391420dcb6cf7a0a0f1d27c9ce27340f3c26c963399a/Artboard-4.jpg)
THE CURRENT REGISTRATION
I then presented the current student registration flow at a high level— displaying the extensive architecture of only one component of the Campus Information Services website. Contrasting the ideal registration, I highlighted the complicated path required to register for one class in the fastest way possible.
![](https://freight.cargo.site/t/original/i/c3045db59f8a6474ea417b9dcd4e8a7215fbb6a36650356d428fc839e7fd72b7/Artboard-5.jpg)
![](https://freight.cargo.site/t/original/i/03aaef551340ca23cbeed925cd17e84e566d5b53713117c2887a6235e009b5ad/Artboard-6.jpg)
![](https://freight.cargo.site/t/original/i/39187287d562e087de080c58db099019515124ca3225c4f3b1e9fa42f43daa67/Artboard-7.jpg)
![](https://freight.cargo.site/t/original/i/24e3ea1e063d471126b189a51b7d50ede06e6d2773e85a6c9f19be6fc9728f34/Artboard-8.jpg)
INFORMATION NEEDED TO REGISTER
Next, I defined the various pages and locations that students can turn to in order to find the specific information needed to register for a class. Within those locations, issues arise, both internally, and off the page, that further complicated the registration process.
![](https://freight.cargo.site/t/original/i/f9729bfed1dfc164bf76a13d6e9943dce9afeb496054f9313e3b403ff5f2a355/Artboard-9.jpg)
![](https://freight.cargo.site/t/original/i/4f89c074aed44d936c8f6ca4bd0fabe1282cd8d82a5392efdd74aa2be221fd66/Artboard-10.jpg)
![](https://freight.cargo.site/t/original/i/259142d70f20004014f6bf3aef115d442069ce3a15b33ebc80e78c084b18b06e/Artboard-10-copy.jpg)
![](https://freight.cargo.site/t/original/i/bd885ec227e6f3d1f786cb5dd3e94c8bf53c59267522148d087fa209e02e7f9b/Artboard-10-copy-2.jpg)
![](https://freight.cargo.site/t/original/i/66bf6d8c66aa1518bca4da087e88f8418d66f330225a11a106d6ec361ec785b3/Artboard-1-copy.jpg)
![](https://freight.cargo.site/t/original/i/46929cc64633a4a04388a31c9eb048393c82bb1ef09dbebe5f7621d001488dbc/Artboard-14.jpg)
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![](https://freight.cargo.site/t/original/i/a17cbbbc541d036870f154782345d1ded4a02b9bc23f9d472586f087f5c116c5/Artboard-14-copy-2.jpg)
![](https://freight.cargo.site/t/original/i/b1b92dd7877e328a38b4b7e167310c7219f500b5eac80fb3caeb7d88d7f06181/Artboard-17.jpg)
![](https://freight.cargo.site/t/original/i/ac8263d46c6f37742b7feaf4fd7539bd1d8c4ae121b1060a1bb30be97600bf93/Artboard-18.jpg)
![](https://freight.cargo.site/t/original/i/6d170998a500891da8b72e3df0ca9aed57f29f6f3a5d3fc19be6bba542038103/Artboard-19.jpg)
![](https://freight.cargo.site/t/original/i/4c54b8d9cfa4477b8717dc83d2d5eee2f2d50553e6560c74a325967d504957c9/Artboard-20.jpg)
PROPOSAL FOR CHANGE
After documenting the current registration process and analyzing its flaws and structure, I suggested an optimized system in which required information is accessible in tandem with actions necessary for registration. Finally, I designed a very basic UI concept to illustrate what the ideal registration flow would look like client-facing, and to provide upper administration with a reference when seeking out new student information systems.
![](https://freight.cargo.site/t/original/i/975be0c3db0ba3fcbb206b884c8bc88cb6a16d1b034cc7abb160c0b6d14dee70/Artboard-1-copy-2.jpg)
![](https://freight.cargo.site/t/original/i/a5c3f2bd05b9fa16a180f400d294d25c1c1af07cb696362b9b50360953c2db98/Artboard-14-copy-3.jpg)
![](https://freight.cargo.site/t/original/i/bfb09cfed6c44b77d5e983f1dbc7a84875a0fc7ad59f13008bb28e20fe4c58a7/Artboard-14-copy-4.jpg)
![](https://freight.cargo.site/t/original/i/cff00eb6d1cb7ce06743b975aa328cbf8cabd5382e198290040e29cbb5d6e0f8/Artboard-14-copy-5.jpg)
![](https://freight.cargo.site/t/original/i/90e42dd53fd826356393931270d159d8d87e16af4980f30f11ea5d3b23a31200/Artboard-17-copy.jpg)
![](https://freight.cargo.site/t/original/i/f6eb14362a66e922d48c6e209933ae061e1da35169968159ce38c6ea8e838645/Artboard-18-copy.jpg)
![](https://freight.cargo.site/t/original/i/f1470ea342187efd6e9e0e9ad89d5c30025b68e98a8ec2244feded2346e581ca/Artboard-19-copy.jpg)
CIS Architecture
Documenting the Student Registration Process at a University
INFORMATION ARCHITECTURE + UX RESEARCH — University of Utah Department of Undergraduate Studies – 2023
This project involved conducting an audit of the student registration process at the University of Utah. Through a series of interviews with upper administration and students, and website documentation and analysis, I was able to design a presentation and rough draft proposal for a simplified student experience with campus information services.
THE IDEAL REGISTRATION
I first outlined the ideal student registration flow— making the most simplified version of an often convoluted process. After outlining the basics of the process, I designed the information architecture of an efficient student services website, minimizing page transfers and consolidating actions. Within this new architecture, I diagramed a user flow for a student utilizing the “quick registration” feature.
![](https://freight.cargo.site/t/original/i/6ca36ec75e99b023f7df493a280fdd719bd6066b1cffc335307d3cde4c3f99d6/Artboard-2.jpg)
![](https://freight.cargo.site/t/original/i/dbbbab4e2d2e9719c8e604eb91b9b82b53ba2171538bdc6b84f4aac3fa99c31c/Artboard-3.jpg)
![](https://freight.cargo.site/t/original/i/56ec34429e73111b1d5e391420dcb6cf7a0a0f1d27c9ce27340f3c26c963399a/Artboard-4.jpg)
THE CURRENT REGISTRATION
I then presented the current student registration flow at a high level— displaying the extensive architecture of only one component of the Campus Information Services website. Contrasting the ideal registration, I highlighted the complicated path required to register for one class in the fastest way possible.
![](https://freight.cargo.site/t/original/i/c3045db59f8a6474ea417b9dcd4e8a7215fbb6a36650356d428fc839e7fd72b7/Artboard-5.jpg)
![](https://freight.cargo.site/t/original/i/03aaef551340ca23cbeed925cd17e84e566d5b53713117c2887a6235e009b5ad/Artboard-6.jpg)
![](https://freight.cargo.site/t/original/i/39187287d562e087de080c58db099019515124ca3225c4f3b1e9fa42f43daa67/Artboard-7.jpg)
INFORMATION NEEDED TO REGISTER
Next, I defined the various pages and locations that students can turn to in order to find the specific information needed to register for a class. Within those locations, issues arise, both internally, and off the page, that further complicated the registration process.
![](https://freight.cargo.site/t/original/i/f9729bfed1dfc164bf76a13d6e9943dce9afeb496054f9313e3b403ff5f2a355/Artboard-9.jpg)
![](https://freight.cargo.site/t/original/i/4f89c074aed44d936c8f6ca4bd0fabe1282cd8d82a5392efdd74aa2be221fd66/Artboard-10.jpg)
REQUIRED INFORMATION
- Class description and contents
- Class time and date availability
- Class prerequisites
- Requirements fulfilled by the class
- Class registration code
![](https://freight.cargo.site/t/original/i/bd885ec227e6f3d1f786cb5dd3e94c8bf53c59267522148d087fa209e02e7f9b/Artboard-10-copy-2.jpg)
![](https://freight.cargo.site/t/original/i/66bf6d8c66aa1518bca4da087e88f8418d66f330225a11a106d6ec361ec785b3/Artboard-1-copy.jpg)
![](https://freight.cargo.site/t/original/i/46929cc64633a4a04388a31c9eb048393c82bb1ef09dbebe5f7621d001488dbc/Artboard-14.jpg)
![](https://freight.cargo.site/t/original/i/de9c5fef1f8fe63bd007aae8767245c96366768f78a5e40a712bcd382551ab8b/Artboard-14-copy.jpg)
![](https://freight.cargo.site/t/original/i/a17cbbbc541d036870f154782345d1ded4a02b9bc23f9d472586f087f5c116c5/Artboard-14-copy-2.jpg)
![](https://freight.cargo.site/t/original/i/b1b92dd7877e328a38b4b7e167310c7219f500b5eac80fb3caeb7d88d7f06181/Artboard-17.jpg)
![](https://freight.cargo.site/t/original/i/ac8263d46c6f37742b7feaf4fd7539bd1d8c4ae121b1060a1bb30be97600bf93/Artboard-18.jpg)
![](https://freight.cargo.site/t/original/i/6d170998a500891da8b72e3df0ca9aed57f29f6f3a5d3fc19be6bba542038103/Artboard-19.jpg)
![](https://freight.cargo.site/t/original/i/4c54b8d9cfa4477b8717dc83d2d5eee2f2d50553e6560c74a325967d504957c9/Artboard-20.jpg)
PROPOSAL FOR CHANGE
After documenting the current registration process and analyzing its flaws and structure, I suggested an optimized system in which required information is accessible in tandem with actions necessary for registration. Finally, I designed a very basic UI concept to illustrate what the ideal registration flow would look like client-facing, and to provide upper administration with a reference when seeking out new student information systems.
![](https://freight.cargo.site/t/original/i/975be0c3db0ba3fcbb206b884c8bc88cb6a16d1b034cc7abb160c0b6d14dee70/Artboard-1-copy-2.jpg)
![](https://freight.cargo.site/t/original/i/a5c3f2bd05b9fa16a180f400d294d25c1c1af07cb696362b9b50360953c2db98/Artboard-14-copy-3.jpg)
![](https://freight.cargo.site/t/original/i/bfb09cfed6c44b77d5e983f1dbc7a84875a0fc7ad59f13008bb28e20fe4c58a7/Artboard-14-copy-4.jpg)
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![](https://freight.cargo.site/t/original/i/90e42dd53fd826356393931270d159d8d87e16af4980f30f11ea5d3b23a31200/Artboard-17-copy.jpg)
![](https://freight.cargo.site/t/original/i/f6eb14362a66e922d48c6e209933ae061e1da35169968159ce38c6ea8e838645/Artboard-18-copy.jpg)
![](https://freight.cargo.site/t/original/i/f1470ea342187efd6e9e0e9ad89d5c30025b68e98a8ec2244feded2346e581ca/Artboard-19-copy.jpg)